Is there a way to build in an SLA Timer in to the FLG Lead Screen? Something that shows where the lead is up to (countdown timer) for the lead / Status / Action to be within SLA. Maybe also a way of changing the colour of the lead if it’s outside SLA?
Statuses are great as they show where a lead is up to, however they convey no urgency or quality measurement. To have some functionality which shows the actual status of any given lead from a “worked” status POV would be very useful. Especially with some exception reporting to follow up leads which would otherwise remain status and unchallenged.
This data might already exist somewhere, but if it was used in a more graphical/tangible way it could massively aid conversion.