FLG recently upped its prices. We only have 2 active users. Being forced to pay for 5 users is forcing us to look at other options... Lots of CRMs are way cheaper.
Hi David, thanks for the feedback. Many CRM companies are 100% online-based, which allows them to cut-corners with things like support, which is usually either email-only or worse uses an online FAQ or blog - and they generally only endeavour to get back to their customers within 5 working days.
At FLG, we've always been very proud of the 1:1 service (by phone) that we are able to offer our customers, but that comes at a cost. The minimum charge per account is therefore to ensure that we can continue to offer great service to our customers. The alternative would be for us to cut-back on things like phone support for our entry-level package, but we feel that would be the wrong thing to do and degrade the whole FLG experience.
Of course, all our packages also include within the price options perfectly designed for B2C companies, such as mass email marketing, 2-ways SMS and workflows, that the cheaper CRM's often don't have, or would be available as a paid for add-on.