New release - SMS Short Links

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    Karen Barker
  • on 17-03-2021


We have an exciting new product feature to tell you about.

SMS Short Links

This one's straight off our Feedback board. With SMS Short Links it is now possible to shorten all links included in a text message template whether it's a Journey or Appointment link added by a template variable, or a direct link.

Using SMS Short Links has many advantages such as the ability to better estimate the character length of a text message, your links look more attractive, are easier to read and are perceived as being more professional.

SMS Short Links are enabled when creating or editing a text message template, simply by selecting the Short Links tick box.

When you send a template with SMS Short Links enabled, they will appear to the receiver in the format and be up to a maximum of 13 characters in length. Any links added to the text message at the time of sending which are not originally in the template will not be shortened.

SMS Short Links are available on our XL and Concierge subscription plans.

We hope this improves the handling of links in text messages, if you have any questions please don't hesitate to contact us.

Thanks for reading.

Karen Barker

Business Analyst