New - Dropbox email types
new
improved
FLG CRM
Hi,
Just to let you know about a change we recently made to FLG.
New release: additional email types for dropbox emails
In order to give better visibility of the origin of each email stored in FLG we have added 2 new email types. These differentiate between emails sent and received within FLG and those sent into FLG via the dropbox email address from an external email system. The new email types are:
Dropbox Email
  • An email Cc’d or Bcc’d to the dropbox email address.
  • An email received from an FLG user's email address and forwarded to the dropbox email address.
Dropbox Reply Email
  • An email not received from an FLG user's email address and forwarded to the dropbox email address.
No changes have been made to the system behaviour when using the dropbox email address or to the existing email types sent and received within FLG.
The changes will be visible on the lead summary, user dashboard and in the user activity report both in FLG reports and Insights reports. The changes can also be seen if you use the export functionality to download your activity data from FLG.
Lead summary and user dashboard:
Dashboard
User activity report:
ActivityReport
Activity export:
activityexport
If you have any questions, please don’t hesitate to contact us.
Thank you,
Karen Barker
Business Analyst