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Feature requests


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34

WhatsApp integration

M
 Mike Emery

Support for WhatsApp as an alternative to text message/SMS.

  • 18-04-2019 -
A

Activity Newest / Oldest

W

William Michael Gibson

need WhatsApp for communicating with leads

M

Michael

We have started using WhatsApp API integration. We as a business would find it extremely help full if FLG supported it. We are finding that we need to be more omnichannel and not just phone, email and text.

R

Rob Higginbotham

Hi, we'd also find a WhatsApp integration very useful within FLG.

B

Bill Burey

We use WhatsApp in pretty much all of our businesses. We have integrations outside and are able to push data into notes / letters etc if we needed it. We have tried to put WhatsApp web (web.whatsapp.com/) into an iFrame but cannot get it to connect.
But yes ability to communicate with customers and / or sales guys via WhatsApp out of FLG would be really useful
Thanks
Bill

S

Seth East

We use WhatsApp a lot and an FLG integration would be a game changer for us to be able to assign groups and keep a record of the conversations in FLG.

M

Mike Emery

Mark Hall: No, not yet - it's still an idea. We hope to explore further in 2021 in line with a group wide project being run by our parent company.

C

Chris Jones

Hi Mike, hope you're well. Any update to this? Thanks

M

Mark Hall

Has this integration gone ahead?

J

Jag

We have been using whatsapp business for a few months now and are finding it very effective. In fact I would say it is essential to our business going forward. An integration with FLG for the future is a must.

M

Mike Emery

Ben Rogers: Thanks for the extra info

B

Ben Rogers

Just to add something to this, according to various sources, whatsapp has a 95-98% open rate. Compare that with emails, which are nowhere near that (varying stats, but significantly lower)

I'm not sure if whatsapp Business API is that easy to use - as it's not already integrated with Zapier, it makes me think perhaps not.

But this could be game-changing for FLG - imagine being able to push notifications via whatsapp using FLG's bots. There are various products available at the moment - perhaps FLG could consider an integration with them, e.g. smooch.io/

L

Luke Western

Ben Rogers: I use regular WhatsApp - I'll have a look at the business one though. Cheers! Luke