10

Improve way to move between pages when completing a journey


M
Mike Emery

It would be good if we could give a tabbed view of the pages in a journey so users can flick between pages when completing a journey rather than being forced through each page in order.

A

Activity Newest / Oldest

Avatar

Karen Barker

Status changed to: Under review

Avatar

Karen Barker

Status changed to: Planned

Avatar

Karen Barker


S

Sarah Palombo

Bang on leads are also complaining about this. " can you get back to me re the page numbers not being clickable on the FF Journey, we can’t be scrolling back and forward through every single page when we need to locate information on the FF if we have a client on the phone?"


Avatar

Karen Barker

After speaking with Sarah Palombo yesterday, this is equally important on a Journey preview as well. If you're working with a Journey with many pages and you make a change on the last page it's really difficult to view the most recent changes to verify they are correct. Would be much better with a view that you could simply click on the page you want to go to.
Sarah also explained a situation where a customer is having to use individual Journeys instead of multiple pages to get around the issue of not being able to quickly jump to the correct point in a journey. This in itself causes other problems though when on the phone to customers.


  • Avatar
M

Mike Emery

Applicable to Appointments too (see Figma)


M

Mike Emery

Alex Cleanthi: We're still considering how best to achieve this. You mention one challenge which is to do with validation and how to handle that if users can jump from page to page.


A

Alex Cleanthi

I understand there might be a issues with mandatory fields, however if we dont have mandatory fields then we should be able to flick between pages?