Competitor apps have smartphone apps or mobile friendly websites. FLG would benefit by having the same!
Thank you for the suggestion, @David Bartlett. Could you expand on who, when and for what there's a need to use the application on a smartphone. This will help us assess and others vote if they have a similar need.
@Mike Emery: Our business is based on visiting leads in their homes to close the deal. At the moment, we print-out the leads before we visit and then take written notes whilst on-site, to be keyed back into FLG once we return to the office.
If there was a app for FLG, we could view and add/edit notes whilst on site. This would save us 1) preparation time and 2) post-visit data entry, meaning that our salespeople could spend more time on the road doing deals.
@David Bartlett: Many thanks. We've just started work on a new forms feature which may help. You could setup an online form for completion during your visit which would feed data into FLG. This would be accessible via a browser and could be specific to the information collected during a visit, of which there could be different types. Keep an eye out for this in early 2019.
@Mike Emery: Thanks Mike, the Forms functionality only appears to be available on the XL package. There's only 2 of us at the moment, on the cheaper package (which annoyingly, still insists on a minimum of 5 purchased users -- see my other suggestion), meaning that competitors offerings are *much* cheaper (and already mobile friendly).
@Mike Emery: im always looking at FLG on my phone, responding to emails that come through at all hours. Every time i access it which is several times per day i think its rediculous that this isnt mobile friendly
@Terry Brooke: Thanks for your feedback - I have added your vote to the post. We're aware that some FLG users need better mobile access and we're considering that requirement in everything new we do.
@Mike Emery: Mobile Friendly would make a decent start, I'm not sure a full fledged app would be massively useful at this stage. But mobile optimised screens would be of great use to our Field Users as using standard FLG screens on a mobile device is very difficult. I don't know whether it is understood how many users across FLG are "field' vs 'office based' users - but maybe this could be a good place to start some research, also with increased workforce mobility could this be a good productivity enhancement.
Sorry. Just re-casting a vote for this. The usability of FLG on a smartphone is gaining more importance for us - and I would imagine others. But trying to properly read the orientation of a typical FLG screen on a mobile is really hard work, it’s also difficult to enter notes or select items accurately from the menu when using FLG on a phone.
I appreciate that this was never designed for mobile use, but realistically I think there will be many users who do so. Especially when working in fuel sales roles.
I personally caused a big problem for my office team yesterday when trying to make a small change to a lead. My fat, chubby fingers essentially stabbed at the wrong button in the menu which essentially triggered an incorrect workflow which then ultimately sent the wrong information to a Customer - which then resulted in a lost sale.
This is nobodies fault (except perhaps my genetics) - but I think the case for using FLG usable in the field is perhaps more resounding by the day. I also don’t necessarily think it’s an exclusively field based problem, as many users sometimes use their phone on lunch breaks or just when away from their desks. The same points also apply to tablet/iPad use.
With the addition of the hugely popular and advanced journeys functionality, it would be great to access and run Journeys on differing sizes screens. But of course journeys typically start from the FLG Lead.